Shipping
5 questions- US standard shipping is free on every order and arrives in 3–6 business days after a 1–2 day processing window. During drop weeks, processing may take 3–5 business days. Tracking is emailed when your order ships.
- Yes — we ship to Canada, the UK, EU, Australia, and New Zealand. Standard international shipping is free on every order. Duties and import taxes are the responsibility of the recipient.
- Standard shipping is free on every order — no minimum, no code required. Expedited and overnight options are available at checkout for an additional fee.
- If you reach us within 2 hours of placing the order through the contact page, we will do our best to update before fulfillment. Once shipped, the address cannot be changed.
- Once a carrier marks a package delivered, responsibility transfers to the recipient. Contact us within 7 days and we will open an investigation with the carrier — we will replace or refund if it is confirmed lost in transit.
Returns
5 questions- Eligible items can be returned within 30 days of delivery if they are unworn, unwashed, and have original tags. See our Returns page for full details.
- No. Items marked LIMITED or VAULT, plus items purchased with a 30%+ discount code, are final sale and cannot be returned or exchanged.
- Visit the Contact page and select the Returns category. Include your order number and the items you want to return — we will reply within 1 business day with a prepaid label.
- Refunds are issued to the original payment method within 3–5 business days of receiving and inspecting your return. Bank processing time may add another 2–10 days.
- Yes — domestic exchanges are free. Note the size you want when you submit the return request and we will reserve it while your return is in transit.
Sizing
3 questions- Each product page has a Size Guide with chest, waist, and length measurements. Our hoodies and tees run true to size with a slightly relaxed fit. When in doubt, size up for a more oversized look.
- Our heavyweight cotton is pre-washed to minimize shrinkage. Wash cold and tumble-dry low or hang-dry to keep the fit perfect.
- Our hoodies are 14oz heavyweight cotton fleece. Tees are 240gsm midweight jersey. Built to outlast fast fashion.
Product Care
2 questions- Machine wash cold with like colors. Tumble dry low or hang dry. Do not bleach. Iron inside out on low if needed. Avoid dryer sheets, which can break down the cotton over time.
- Our prints are screen-printed with water-based inks for a soft hand feel and long life. Wash inside out and avoid high heat in the dryer to keep them looking new.
Brotherhood
3 questions- The Brotherhood is our private community of disciplined men who took the Oath. Members get early access to drops, exclusive Vault content, and access to the brotherhood network.
- Yes — joining is free. Some perks (like physical items and the annual zine) are reserved for higher ranks earned through purchases or referrals.
- You start as an Initiate. Ranks (Squire, Knight, King) progress through lifetime spend and referrals. Higher ranks unlock earlier drop access and exclusive content.
Payments
4 questions- Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay through Stripe.
- Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified processor. We never see or store your full card number.
- The most common reason is a billing-address mismatch. Double-check the address matches what your bank has on file. If it keeps failing, contact your bank — they sometimes flag online streetwear purchases as suspicious.
- Yes — Shop Pay Installments lets you split eligible orders into 4 interest-free payments. The option appears at checkout for qualifying orders.
Orders
4 questions- Use the tracking link in your shipping confirmation email. If 48 hours have passed since the email and tracking has not updated, reach out through the contact page.
- If you contact us within 2 hours of ordering and we have not yet fulfilled, we can usually cancel. Once fulfilled, you would need to follow the standard returns process.
- We cannot add to an existing order, but if you place a second order within 2 hours we can sometimes ship them together. Contact us right away.
- Not currently. Every order ships in our signature matte-black mailer with a thank-you card — clean and giftable as-is.
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